How to Register

We know that most people don't read these files, but since you're here, we
suggest that you print this and the other How to Register files to help you
through the registration process and for later reference.

Registrations for TPaneSplit are handled by Kagi Software.

Thanks for at least considering a registered copy of this software.
Once kagi has recieved payment, they will e-mail you the password to
the zip file containing the registered version of the software.

It will be available for download from:

  http://www.ksu.edu/~mjn/delphi/split.html


Kagi Software:

Kagi Software
1442-A Walnut Street #392-HJ
Berkeley, CA  94079-1405

registration:  <sales@kagi.com> send your registration and registration
               related questions here.
support:       <support@kagi.com> use this address for registration related
               questions only after you have registered.
internet:      <http://www.kagi.com> read here for more information.
FAQ via email: <FAQ@kagi.com> send a message and receive the current FAQ
               as a reply.
author:        Michael Novak <mjn@kagi.com>.
Fax:           510-652-6589

How we do business:

Kagi Software does business via email . We receive postal mail, email, faxes
and phone calls, and process registration payments.  Kagi Software processes
software product payments for several hundred authors and their programs.
We need for you to use the Register program that came with your program
since most of the payment processing is automated to keep costs low and
frees us to help you when you need it.

How we can respond to you:

After processing we will send all registered users an email that will give
you more information about Kagi Software and your program. Email and fax
registrations will be sent an acknowledgement that we received your
registration request. Because of the low percentage that Kagi Software
charges for payment processing we will not respond with a phone call, unless
you have an "800" number or receive collect calls, and we do not send faxes.
The only mail that we send is postcard receipts that have been paid for.
Kagi Software is NOT a software publisher and does not ship any product or
return anything sent on disks. Kagi Software does not provide technical
support for any of the other programs they handle.

For technical support: 

Contact the authors of the individual programs.

mjn@kagi.com

The email address of the author should also be on the copy of the
registration form that you send us, so save a copy for yourself.

How to get help from us if you need it: 

If you do not get a response from your registration request in a reasonable
amount of time, email four days, faxes six days, postal mail a few weeks,
please send the message below to us with the information entered. This way
we can help you as quickly as possible:

*We need this data: 
Anything that you can provide us with would be helpful, such as when and
how you sent your payment and any previous email messages sent. Please tell
us exactly what you want us to do/send to you.

Payment-method: Card , Check and check #, cash invoice or First Virtual
Register-to: Registrants name
Time/Invoice: if original had this number
Email: email address
Addr: If used
Card-name: card holder's name
Credit-card#: first 10 digits
Program: program name & cost

The Register Application. 

Your copy of TPaneSplit should come with a small program called Register,
which you use to create a personalized registration form to send to Kagi
Software. If you do not have the Register application, you should download a
fresh copy of the whole TPaneSplit package because the latest version of
TPaneSplit includes the Register program.

It is vital that you use the registration program since payments sent without
the registration form it generates can be delayed or lost. Included in this
file are five other files, Purchase Order instructions, Email instructions,
Fax instructions, and Postal mail instructions that are simple step-by-step
instructions to help you. The other file is Common Mistakes . Please read
the ones that you think apply to you, especially if you are going to skip
the rest of this.

When you launch the Register program, a window appears asking for all the
necessary information. If you have previously registered a program through
Kagi Software your personal information will appear, double check to see
that it is right.

You must provide a postal address, a US$1.00 extra charge, or an email
address,  so that we can contact you.  Please note that we do not reply by
FAX.

* Type your name, postal address, and e-mail address in the corresponding
  boxes at the top of the window.
* If you have no email address enter "none". 

**** Special Note: If you do not have an e-mail address, you must check
     the Postcard Receipt box (which automatically adds $1 to your charge)
     at the bottom right of the window. Otherwise, you will not receive any
     reply to your registration. You will be registered, but you will not
     have the codes. After the initial postcard receipt Kagi only replies via
     email.

* Then, fill in the payment details at the bottom left of the window. Choose
  your method of payment from the pop up menu and complete the relevant
  information (credit card number, type of currency, etc.) below.  Make
  checks payable to "Kagi Shareware." Checks must be in US Dollars only.
  Please write the program name on the check as well as your email address,
  if you have one. See Email, Fax  and Postal instructions  for more detail.

* Note: Your credit card data is scrambled.  Although this is not completely
  secure, we have never had a case of credit card fraud.
* Note: Purchase Orders must include payment with the invoice. Please see
  the Purchase Order instructions  file.

* Next, indicate the programs you want to register in the middle of the
  window. Type the number of copies you want to register into the Single
  User box. In most cases you should just type 1. Do not type the purchase
  price into this box since the Register application computes the fee for
  you.  Double check this before you send in the form as you may be charged
  significantly more that you expect if you make a mistake.

* If you feel that the program is worth more than the registration fee, you
  can add an optional bonus in the Bonus US$ box.

* Note: If the Register application lists more than three programs, and you
  can use the scroll bar at the right of the window to see the others.

Once you have filled in all this required information, the Register program
displays the total amount at the bottom right of the window.  Double check
the total!

Choose one  of these three items, see Email, Fax  and Postal instructions
for more detail.

* Print...  prints a hard copy of the registration form, which you can
mail to Kagi Software with your payment to the address shown on the form.

* Copy... 	puts a copy of the registration form on your clipboard for
you to paste into an e-mail message to send to Kagi Software. This method
works only with credit cards and First Virtual since it is not yet possible
to email cash or checks.

* Save...       saves a copy of the registration to your hard disk as a
  SimpleText document for you to print out or e-mail later.

Double check your registration request to see that all the information is
correct, if not, correct it using the Register program. Do not edit the
output produced by the Register program. The Kagi email and postal mail
addresses are given on the registration form and above. Save a copy for
yourself. We suggest printing it out. Note the author's email address.


Kagi Software registration, how it works:

After you register, Kagi Software automatically sends you an e-mail reply
titled "Thanks for your registration". You should print and save this message
as your receipt. You will also need it if you reinstall the program for any
reason. If you checked the "Postcard Receipt" box in the Register program,
Kagi will send you a postcard with this information. Again, if you do not
have an e-mail address, you must request a "Postcard Receipt" since otherwise
you will not receive any reply.

It can take Kagi up to a week to process a registration from the date they
receive it (please make sure to factor in the delivery time if you use postal
mail). If you do not receive the "Thanks for your registration" e-mail
message, contact Kagi at <support@kagi.com> or the postal address given on
the registration form to ask about the status of your registration. See *We
need this data: above. Keep in mind that some registrations can get lost in
the mail on the way to Kagi. Please make sure to seal the envelope and write
your email address on the check. Also, sometimes the e-mail reply gets lost
as well (America Online is particularly unreliable when it comes to receiving
e-mail from the internet). If you do not receive an email confirmation of
your payment, contact us with the "*We need this data:" from above and ask
what happened.


